I’m no sure who to mail this message to…This can be the only electronic mail I could find. I felt that eighty five% on the agents Doing the job concerning LGA and JFK involving eight/nine and eight/ten were being exceptionally unfriendly. My spouse and I have been scheduled to fly from LGA to CMH eight/9 on the 6pm flight. Because of weather it absolutely was delayed and immediately after sitting down about the Tarmac for more than 2 hrs was in the long run xld. Comprehensible. I'll say the flt staff was really accommodating, pleasant and pleasurable. Having said that when we waited in line we had been sooner or later handed new boarding passes with very little said by the man putting on a vest Having said that “supervisor”…he did say This is actually the 1st and only choice (8/ten at 815pm). We took it and stayed in the airport to discover about standby options the next morning when gate agents returned. In the event the brokers returned (we if course have been awake 24 hrs at this time) they amazed us by expressing that our alternate return was booked out of JFK not LGA…nice of somebody to inform us this vital element!
I recognize you will be under-going a merger plus some workers might be below thrilled, but this Frame of mind should not be evident to your prospects who are only calling to have some help.
I'd have not imagined I would've stolen items from our luggage. At this minute I'm extremely upset concerning how your personnel within the airport in Cancun went via my luggage and stole two credit cards and made use of them. I'm having to wait around to implement our accounts because of this for more then per week. I also acquired a simply call yesterday from my metropolis library about a individual who referred to as them to question me if I had lost products.
My wife And that i flew on AA266 Feb five from Lihue to L.A. We experienced paid out for bulk head seats (8A,8B). We got 12A and 12B as a substitute. The desk stated it absolutely was to balance the aircraft for takeoff as a result of empty seats and that we might be returned to 8A and 8B inside the air.
Undeniably believe that which you claimed. Your favorite motive gave the impression to be on the web The best element to keep in mind of. I say for you, I surely get aggravated simultaneously as other folks think about issues they plainly usually do not acknowledge about.
I flew from Tampa to Chicago inside a 737. Thanks for Row seven for handicap. In my 83 years I've experienced both equally knees replaced, stroke, open heart surgical treatment as well as other disorders. Staying six’4″ I really have to have the leg home. I employed the restroom up entrance as well as 737 has a difficulty—entry to the rest room bowl. The toilet lid and seat should really not sleep when lifted. I needed to use my knee to help keep them up. Due to the curvature of the ceiling and the distance into the rest room I needed to angle my body greatly ahead to work with the power which intended I could not see what I was undertaking.
Upon arrival in Panama with flight AA959 on the list of two luggages, a Roncato baggage, ( pics connected ) worth €189 arrived damaged. I promptly went to the right Business Within the airport, in which the only real comment was which they handed me a « checking Report Problems detect », which I enclose herewith. I expended the next day shopping for a brand new baggage and attempting to get in contact with your workplaces by using the phone quantities indicated about the stated document without, however, acquiring any reply – the cell phone is never answered and the road goes blank following many minutes of waiting around, it doesn't matter which range I dial. I As a result carry on my travel and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I once more try to Get in touch with your office within the airport, but the sole information they might give me was to issue a complaint by way of your web site, which I am now accomplishing. Apart from the above mentioned, I do have Yet another – and doubtless much more critical – grievance. At some time of my reservation I paid an extra $88 ($forty four Just about every) for additional comfort and ease seats. To my shock, the seats turned out to get the normal – no excess – seats.
Whenever we finally gained an e mail response from American Airlines, the total response time was approximately one hour. Whilst we waited an hour, we did obtain many responses to our initial issue:
I am aware we need to be additional thorough when placed our tickets on the net within the 11th. I don’t know why, we designed just a huge blunder with flying date.
This is actually the worst flight encounter I have ever experienced in a protracted lifetime of each organization and holiday air vacation. AND IT IS NOT Above Nonetheless! Our return flight headed dwelling–Flight AA81 leaving London Heathrow on Monday, 6/27–was numerous hrs late. Ok. Then we were diverted to Oklahoma Town to tackle gas because of weather above Dallas. All right. We arrived Dallas 4 hrs late. Not so okay. There have been NO agents at Customs as promised several instances by crew and pilot within the London-Dallas flight. We found our way to the terminal and ended up booked on AA 361 to Denver (our spot), which had been rescheduled thrice presently. It was rescheduled once again from an eleven:30 departure to midnight. We hustled about the airplane, went for the runway and have been told because of the pilot which the crew had to stop working.
Getting just concluded (3/18) a flight from Miami Airport to Philadelphia, we discovered that the service from the Miami Airport because great post to read of the American Airline men and women was not consistent with efficient or Experienced service. We got incorrect directions to our Examine-in location, nonetheless after we experienced to acquire in line for just a security Look at. We were being despatched to the incorrect locale for that purpose.
Please explore this so other travellers gained’t possess the exact expertise…..I would love a reply from You furthermore mght..
I have a ask for reference range 14716375252 from the vacation taken last Nov. I wish to know the businesses response.
Prospects who would like to go with or complain to American Airways can Get hold of the company Office environment at: